Top Reasons Why You Should Outsource in the Philippines

The Philippines is a small country located in Southeast Asia known for its white sand beaches, delicious food and hospitality of its people. But these are just a few of the things that the Philippines has to offer, over the years it has emerged to be one of the most popular and attractive outsourcing destinations. Here are a few reasons to substantiate the claim:

 

Cultural Compatibility and Adaptability

Over 500 years of Spanish and American influence on the Philippines, the effects are still embedded in the Filipino culture. Western culture is evident from the education system to the country’s form of government. Coupled with the polite in nature of Filipinos it results in phenomenal service outcome.

 

When it comes to cultural adaptability, Given that there is a broad separation of geographic location and difference in time zones. Filipinos can work with diverse group of people and requirements. They adapt to different cultures, situations and work environments. BPO Employees work at night or during graveyard shift to follow company schedule halfway around the world.

 

Effective Cost Savings

The cost of living in the Philippines is about half the cost of living in other neighboring countries like Australia. As a business, you need to spend your resources wisely. The main reason why companies are outsourcing is that of the amount of salary for almost the same requirement and responsibilities in other countries.  By outsourcing to the Philippines, a business can save up to a large percentage of their expenses while providing the same service to their customers. But this does not mean that BPO companies are paying a low rate in the country, on the contrary, BPO employees are enjoying an above minimum salary, with lots of benefits like health insurance and other company perks, some of which are not available in other types of employment in the Philippines.

 

Language

The Philippines is one of the largest English-speaking countries in the world. Majority of the Filipinos can speak English well. If you happen to visit the country, public utility drivers, street vendors, and waiters are capable of Basic English conversation. This in fact makes the Philippines rank as one of the top most attractive BPO destinations.

 

Highly Skilled Workforce Availability

The growth of the BPO industry has changed the perception of most Filipinos. In the early days, people work in BPO companies because of lack of employment options. Today, a career in the BPO industry is a highly coveted option. This attracts educated and trained professionals to bring their diverse experiences and skills to the industry. Not to mention that the government made it possible for easy access to free training and education. As a result there is a vast talent pool of qualified individuals applying for a job in a BPO company.

 

The Growing and Stable Economy

The Philippines is among the emerging markets in Asia. The Demand for talented professionals in the Philippines is growing rapidly as well. BPO companies are looking at suburban or rural locations for their BPO operations. Given this, there a more startup companies emerging to provide a growing number of talents and clients for outsourcing businesses.

 

Government Support and Infrastructure Development

The Philippine government extends its support to BPO companies, from encouraging foreign investors, allocating budget for improvement of infrastructure and providing free training programs. This allowed the country to overcome development obstacles for energy, transport and communication.

 

Conclusion:

With Sales Retention Services we fit all these categories making us a great candidate for your outsourcing needs. Not only do we have the ability to perform your desired tasks, but we also have the right attitude to build relationships with the clients. We come to work every day looking forward to every customer interaction and at every turn making it an exceptional customer experience. This is our mission and we are obsessively passionate about it. To know more about outsourcing in the Philippines, find answers to your question and explore some options for your business with us drop us a line at +1 855 674 5999 or email us at jim@salesretentionservices.com or admin@salesretentionservicesph.com.

Top Qualities of a Customer Service Representative

Hiring good customer service representatives is just as important as having the right customer management software. Candidates are filtered in a number of qualities, during the hiring process. Regardless of the list of qualities you are looking for, it’s helpful to know exactly what makes an exceptional customer service representative. Here are some of the top qualities we look for:

1. Strong Communication Skills
Although it is given, it is still on top of the list. When we refer to communication skills, it does mean that we only pertain to speaking. An excellent customer service rep knows how to listen not only to respond but to digest the information and in turn deliver an effective solution.

2. Ownership
Customer service reps should know that if they can’t resolve the issue they need to know who to transfer to. It is as equally important as taking ownership of the call. Instead of just transferring the customer right away they display ownership by pointing the customer to the right direction if a transfer is necessary.

3. Detail Oriented
Being a CSR sometimes can be tedious. Answering the same questions and receiving the same complaint day in and day out. Reps tend to assume that all customer they interact with are the same. This is where the little details come in to play. When they pay attention to the details they can tailor-fit a solution and deliver a positive experience to each customer they talk to.

4. Efficient
Excellent representatives can multi-task. They work quickly without sacrificing the quality of service they provide. It is important not only to us but to the customers as well. Customers want their call to be answered as soon as possible and with representatives who work fast we can reduce the number of callers waiting in line.

5. Think outside the box
An excellent CSR needs to be imaginative. Most of the time work can be monotonous, being presented with the same issue and personality. But in cases wherein they are faced with a difficult customer and an unfamiliar problem, they can think outside the box to come up with a workable solution.

These are just some of the things we are looking for. True enough, it is hard to find good customer service representatives these days, but it helps to know what good qualities to look for.